Frequently Asked Questions

Product

Orders & Shipping

Returns

Contact

Terms & Conditions Giveaways





PRODUCT  

How many times can I wash my face mask?

This depends on which face cover you have. The Premium line can be washed up to 15 times. The Supreme face covers can be washed up to 30 times. However, you must always inspect the mask for any tears or damage or soiling that remains visible after each wash which would indicate that the product should be discarded and not reused. 

 

I am allergic to latex. Can I use the face masks?

Yes. All ISKO Vital™ face masks are latex-free. 

 

What fabrics are the face masks made of?

ISKO Vital™ face masks are made from organic cotton and are latex-free. The straps are made from elastic materials, which are latex-free.  

 

What size should I order? 

The Supreme and Premium Face Covers are available in three sizes: small, medium and large. Large is the standard size of regular, disposable face masks and will fit most adults. 

  

How do I wear the face mask?

Follow the steps below to properly wear your face mask. 

 

1. Wash your hands before putting the mask on

2. Place the nose clip over your nose.

3. Put mask straps around your ears

4. Adjust the mask to fully cover your nose, mouth and chin

5. Press down the nose clip in place

 

You can also watch the video with instructions on the product page. 

 

Can I wash my face mask in my washing machine?

Yes, you can. Use the cotton settings of your machine and do not use anything else other than laundry detergent during the wash. You can iron your face mask, but please do not dry clean or use bleach. Air dry your face mask in a clean environment. 

 

Can I dry clean my face mask? 

No. You can wash your face mask by hand or in the washing machine. 

 

Who manufactures the face masks?

They are manufactured by:

SANKO TEKSTIL ISLETMELERI SAN.VE TIC.AS.
ISKO DIVISION: ORGANIZE SANAYI BOLGESI.3. CADDE.
INEGOL/BURSA/TURKEY

 

Who can I contact regarding any issues or defects in my mask? 

Please contact customer support via email.



 

ORDERS & SHIPPING

What forms of payment do you accept?

You can pay with Apple Pay, Google Pay, PayPal, VISA, AMEX, Maestro, iDEAL, and SOFORT. 

 

Can I use multiple discount codes?

No, you can only use one discount code per order. It's also not possible to use a discount code on already discounted products during promotional periods. 

 

How long will it take for my order to arrive?

That depends on the shipping address you provided while placing your order. We’ll strive to have your order ready to ship within one business day and you will receive an email once your order has left our warehouse. 

 

Find the estimated delivery times in the table below. 

Country

Standard Delivery*

Express Delivery*

Austria 3-4  1-2
Belgium 2-4 1
Bulgaria 6-7 4-5
Croatia 6-7 2-3
Czech Republic 4-6 2-3
Denmark 3-5 1-2
Estonia 6-7 3-4
Finland 6-7 3-4
France 3-6 3-3
Germany 4-6 1-2
Greece 6-7 5-6
Hungary 5-7 2-3
Ireland 5-7 5-6
Italy 6-7 2-3
Latvia 6-7 3-4
Lithuania 2-4 3-4
Luxembourg 2-4 2
The Netherlands 1-3 1
Norway 5-7 2-3
Poland 4-7 2-3
Portugal 6-7 4-5
Romania 5-7 3-4
Slovakia 5-7 2-3
Slovenia 5-7 2-3
Spain 5-7 2-3
Sweden 4-7 2-3
Switzerland 3-5 2-3
United Kingdom 4-6 2-3


Business days

- Please note that due to a large amount of parcels at our shipping partners and COVID-19 measurements, delivery times may be longer than expected.

 

How much does it cost to ship my order?

That depends on which location you would like us to ship it to and the quantity of products in your order. You can find the shipping cost in the last step of the checkout, after providing your shipping address. 

 



RETURNS

Can I return my order?

You can always return your order within 14 days after receiving your order. This is only possible if the face masks are in their sealed packaging. If you have opened the packaging of the face mask, it is not possible to return your product due to hygiene and safety reasons, unless the product has a manufacturing defect. In that case, please take a photo and contact us to return the defective product immediately so we can determine the cause of the defect. 

Please read our return policy before returning your order. 

 

How long does it take to process my return?

Please allow up to 14 days for your return to be processed. If your return is approved, you will be refunded by the payment method you have used when placing the order. You will receive your refund within 14 days after we have received your return package at our warehouse. 

 

How do I receive a refund?

Follow these steps to return your order and receive a refund. Please note that you can only return your order if the face masks are returned with their original, sealed packaging intact. 

 

What is your return policy?

Please find our return policy here. 

 



CONTACT

How can I contact you?

You can send us an email and we will assist you as soon as possible. 

 

Where can I follow you on social media?

We’re on Facebook and Instagram. Follow us there to stay up to date about our latest news and products. 

 

How can I sign up for your newsletter?

You can sign up for our newsletter below. 

 



TERMS & CONDITIONS GIVEAWAYS

What are the terms & conditions for giveaways?

Eligibility
The Prize Draw is open for people living in europe excluding (a) anyone connected in a professional capacity with the Prize Draw and that person’s immediate family members, and (b) employees and contractors of the Prize Provider (defined below) or their respective affiliates. Entrants must be aged 18 years or older. Entrants are required to have an Instagram account. 

Entry implies acceptance of these terms and conditions, any amendments to them, and the decisions of the Prize Provider, which are final and binding in all respects. The Prize Provider reserves the right to disqualify any entrant from the Prize Draw if, in its sole judgement, the entrant has not complied with these terms and conditions, has tampered with the operation of the Prize Draw, or has engaged in any conduct that is detrimental or unfair to the Prize Provider, the Prize Draw, or any other entrant.

Submission/posts/tags Requirements 

A. The Submission and/or posts, tags must be the @iskovital

B. Participants agree and understand that Submissions and/or posts, tags may be made available to the public, including but not limited to posting on the Internet. Whether or not Submissions and/or posts, tags are published on the Internet, Prize Provider does not guarantee any confidentiality with respect to any Submission and/or posts, tags.

C. Participants are responsible for securing necessary consents, waivers, talent and location releases, and licenses for any visual and audio material contained in the Submissions and/or posts, tags.

D. Submissions and/or posts, tags must comply with the Content Restrictions set forth below.

G. By uploading the image the participant agrees, for zero compensation, to grant to Prize Provider all intellectual property rights in the Submission and each of its constituent parts, which rights include, without limitation, the Prize Provider’s right to publish, make available to the public and/or reproduce the Submission and/or posts, tags through any media available for the purpose of administering and conducting the Contest. In addition, Participant warrants that any so called “moral rights” in the Submission and/or posts, tags have been waived and Participant acknowledges and agrees that Prize Provider may use any ideas from any Submission and/or posts, tags or other submitted materials, whether or not Participant has been awarded a prize in connection with any such Submission or other materials.

H. Prize Provider is not responsible for any expenses incurred in the production and delivery of the Submissions and/or posts, tags.


   

CONTENT RESTRICTIONS: The Submission and/or posts, tags must not contain material that:

  1. is unlawful, harmful, offensive, threatening, abusive, harassing, invasive of privacy or publicity rights, defamatory, libelous, vulgar, obscene, pornographic, indecent, lewd, suggestive, scantily-clad, profane, hateful, racially, ethnically or otherwise objectionable or inappropriate material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law;

  2. may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;

  3. makes reference to or involves gambling, casinos, off-track betting, or other gambling of any form;

  4. involves alcohol, tobacco or weaponry, or that promotes or has a connotation to any illegal activity;

  5. that impersonates, disguises or conceals any person or entity or otherwise misrepresents a Participant’s affiliation with a person or entity;

  6. displays or depicts unacceptable clothing or adornments, or displays any commercial/corporate advertising (including but not limited to corporate logos, brand names, trademarks, slogans, political, personal and religious statements);

  7. references persons or organizations without their written permission;

  8. disparages persons or organizations associated with Prize Provider; or

  9. otherwise violates the standards of Prize Provider as determined by Prize Provider in its sole discretion.

Any Submission and/or posts, tags that does not comply with the above requirements and restrictions, or any other requirement herein, is subject to disqualification and Prize Provider reserves the right at its sole discretion to remove any Submission and/or posts, tags if Prize Provider receives notification about any potential infringements or breaches of law or any other reason set forth herein.

Prize Provider is not responsible for lost, late, incomplete, invalid, illegible or misdirected Submissions and/or posts, tags, which will be disqualified; for technical failures of any kind, including, but not limited to, electronic malfunctioning of any network, hardware or software; any failed, incomplete, garbled or delayed computer transmissions or any combination thereof; or for any error, human, technical or otherwise; or any injury or damage to Participant’s or any other person’s computer related to or resulting from entering, participating in, or accessing or downloading information in connection with, this Contest. 

Prize Provider reserves the right at its sole discretion to modify, cancel or suspend this Contest for any reason whatsoever including, but not limited to, a computer virus, bug, or other cause beyond the control of Prize Provider. In case of dispute as to the owner of a Submission and/or posts, tags, the Submission and/or posts, tags will be deemed to have been submitted by the authorized account holder of the e-mail address from which the entry is made with the only exception being if a minor submits an entry in the name of his/her parent or legal guardian. The “authorized account holder” is the natural person assigned an e-mail address by an Internet access provider, online service provider or other organization responsible for assigning e-mail addresses for the domain associated with the submitted address. A selected Participant may be required to provide Prize Provider with proof that he/she is the authorized account holder of the e-mail address associated with the selected Submission and/or posts, tags. 

Prize Provider reserves the right, in its sole discretion, to disqualify any individual it finds tampering with the operation or entry process of the Contest, or acting in violation of these Official Rules or applicable law. Submissions and/or posts, tags delayed past the Submission Deadline will not be accepted.


 

Prize 
The prizes available are free Ottolinger face covers.

Please note: 
1) The Prize Provider will replace any lost, mutilated or stolen prizes. 
2) The winners and guests are solely responsible for all ancillary expenses associated with the Prize.
3) The Prize Provider may, at its sole discretion, substitute any Prize won with a prize of equal or greater value. 
4) Any unclaimed Prize remains the property of the Prize Provider. 

 

 

Opening/Closing Date & Time 
The Prize Draw opens when the Prize Draw is promoted on approved Instagram accounts (the “Prize Draw Posts”) and closes on the 5th of March 2021

How to Enter 
To enter, entrants must follow the instructions in the Prize Draw Posts. The entrant can enter the competition by undertaking the below actions:

On Instagram, the entrant must share the right coordinates of the mask in the game picture in the comments, and tag his friend that will win also.

In the event of any dispute, all submitted entries will be deemed to have been submitted by the owner of the Instagram handle from which they were submitted. You understand that you are providing your information to the Prize Provider and not to Instagram. Entry to the Prize Draw is limited to one per person per Instagram account. 

The Prize Provider will only accept entries that are completed and submitted in the format designated. Incomplete entries will not be accepted. Duplicate entries are not permitted and will be disregarded. Proof of electronic submission will not be accepted as proof of receipt. All entries are deemed to be entered into the Prize Draw on the day of receipt by the Prize Provider. 

All entries, and materials submitted to the Prize Provider in connection with the Prize Draw (collectively, “Entry Materials”), along with all associated copyright and other proprietary rights, except as reserved by relevant third parties, become the property of the Prize Provider upon submission, and any Entry Materials will not be returned to any entrant. 
Entrants agree to take any further action (including, without limitation, execution of affidavits and other documents) reasonably requested by the Prize Provider to effect, perfect, or confirm the Prize Provider’s ownership in the Entry Materials and any associated proprietary rights.

Winner Selection 
The Prize Providers will, in its sole discretion, select the Prize winners and what Prize they won at random. The winners will be notified via direct message on Instagram within seventy two (72) hours of the end of the Prize Draw Period (“Notification”). The winners will have twenty four (24) hours from receipt of Notification to respond to the Prize Provider and confirm acceptance of the Prize. The prize will be issued to the winners electronically or via registered post, at the Prize Provider´s sole discretion. 

If a selected winner (or any substitute winner) is ineligible, cannot be reached, or fails to claim their Prize within twenty four (24) hours of receiving the Notification, that winner (or substitute winner) will forfeit the Prize and it will be awarded to a substitute winner. If, having attempted to contact a winner and a substitute winner, the Prize Provider is unable to award a Prize, the Prize Provider reserves the right to consider the Prize unclaimed. 

This process is final and no correspondence will be entered into. Non winners will not be notified. The name of the winners and their county of residence, where available, will be provided on receipt of a written request sent to giveawaytime@isko.com.tr  within 30 days of the end of the Prize Draw Period. 

By entering the Prize Draw you consent to passing your details to the Prize Provider and any relevant third party for the purpose of contacting you in the event you are a winner. 

By accepting a Prize, entrants and their guests consent to the use of their name, county of residence, likeness or Prize information for promotional and other reasonable purposes without further payment, except where prohibited by law. A winner may be required to participate in the Prize Provider’s reasonable marketing and promotional activities. By entering the Prize Draw you consent to participate in such activities in the event that you are a winner. 

The Prize Draw is in no way sponsored, endorsed or administered by, or associated with Instagram. 

If you are a winner or a guest and you submit any material, including but not limited to photographs, videos or testimonials, to the Prize Provider for use or publication in connection with the Prize Provider’s reasonable marketing and promotional activities, including but not limited to the Prize Provider’s official social media activities, you waive any right you may have to inspect or approve the activities and you release and discharge the Prize Provider from any claims or liability relating to the Prize Provider’s reasonable use of your material.


  

Opt-out

 

If you do not wish to receive future sweepstakes and contest communications from ISKO, please write to giveawaytime@isko.com.tr.

 

Miscellaneous 

(a) Prize Provider:

ISKO DENIM 

Sanko Tekstil Isletmeleri San. ve Tic. A.S.

Organize Sanayi Bolgesi 3.Cadde

16400 Inegol/Bursa/Turkey

(b) Privacy Notice: All information submitted in connection with this Prize Draw will be treated in accordance with these terms and conditions.
(c) Waiver of Liability: The Prize Provider(s) will not be responsible or liable for: (i) any failure to receive entries due to transmission failures or other conditions beyond their reasonable control; (ii) any late, lost, misrouted, garbled or distorted or damaged transmissions or entries; (iii) any disruptions, injuries, losses or damages caused by events beyond their reasonable control; (iv) any postponement, delay or changes that may impact on the Prize caused by events beyond their reasonable control; or (v) any printing or typographical errors in any materials associated with the Prize Draw. 
(d) General Release: By entering the Prize Draw you release the Prize Provider, relevant third parties, and each of their respective affiliated companies, directors, officers, employees, representatives and agencies, from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Prize Draw or with the acceptance, possession, or use of any prize, except as prohibited by law.
(e) Amendment: To the maximum extent permitted by applicable law, the Prize Provider reserves the right to change these rules or cancel the Prize Draw at any time, in its sole discretion.