Frequently Asked Questions

Product

Orders & Shipping

Returns

Contact





PRODUCT

Does ISKO Vital™ offer non-medical face covers?

Yes, all ISKO Vital™ face covers are non-medical community face covers.

  

How many times can I wash my face mask?

This depends on which face cover you have. The Premium line can be washed up to 15 times. The Supreme face covers can be washed up to 30 times. However, you must always inspect the mask for any tears or damage or soiling that remains visible after each wash which would indicate that the product should be discarded and not reused. 

 

I am allergic to latex. Can I use the face masks?

Yes. All ISKO Vital™ face masks are latex-free. 

 

What fabrics are the face masks made of?

ISKO Vital™ face masks are made from organic cotton and are latex-free. The straps are made from elastic materials, which are latex-free.  

 

What size should I order? 

The Supreme and Premium Face Covers are available in three sizes: small, medium and large. Large is the standard size of regular, disposable face masks and will fit most adults. 

  

How do I wear the face mask?

Follow the steps below to properly wear your face mask. 

 

1. Wash your hands before putting the mask on

2. Place the nose clip over your nose.

3. Put mask straps around your ears

4. Adjust the mask to fully cover your nose, mouth and chin

5. Press down the nose clip in place

 

You can also watch the video with instructions on the product page. 

 

Can I wash my face mask in my washing machine?

Yes, you can. Use the cotton settings of your machine and do not use anything else other than laundry detergent during the wash. You can iron your face mask, but please do not dry clean or use bleach. Air dry your face mask in a clean environment. 

 

Can I dry clean my face mask? 

No. You can wash your face mask by hand or in the washing machine. 

 

Who manufactures the face masks?

They are manufactured by:

SANKO TEKSTIL ISLETMELERI SAN.VE TIC.AS.
ISKO DIVISION: ORGANIZE SANAYI BOLGESI.3. CADDE.
INEGOL/BURSA/TURKEY

 

Who can I contact regarding any issues or defects in my mask? 

Please contact customer support via email.



ORDERS & SHIPPING

 

What forms of payment do you accept?

You can pay with Apple Pay, Google Pay, PayPal, VISA, AMEX, Maestro, iDEAL, and SOFORT. 

 

 

 

Can I use multiple discount codes?

No, you can only use one discount code per order. It's also not possible to use a discount code on already discounted products during promotional periods. 

 

 

 

How long will it take for my order to arrive?

That depends on the shipping address you provided while placing your order. We’ll strive to have your order ready to ship within one business day and you will receive an email once your order has left our warehouse. 

Find the estimated delivery times in the table below. 

 Country Standard Delivery*

Express Delivery*

Austria 3-4  1-2
Belgium 2-4 1
Bulgaria 6-7 4-5
Croatia 6-7 2-3
Czech Republic 4-6 2-3
Denmark 3-5 1-2
Estonia 6-7 3-4
Finland 6-7 3-4
France 3-6 3-3
Germany 2-3 1-2
Greece 6-7 5-6
Hungary 5-7 2-3
Ireland 5-7 5-6
Italy 6-7 2-3
Latvia 6-7 3-4
Lithuania 2-4 3-4
Luxembourg 2-4 1
The Netherlands 1-3 1
Norway 5-7 2-3
Poland 4-7 2-3
Portugal 6-7 4-5
Romania 5-7 3-4
Slovakia 5-7 2-3
Slovenia 5-7 2-3
Spain 5-7 2-3
Sweden 4-7 2-3
Switzerland 3-5 2-3
United Kingdom 3-6 2-3


Business days

 Please note that due to a large amount of parcels at our shipping partners and COVID-19 measurements, delivery times may be longer than expected.

How much does it cost to ship my order?

That depends on which location you would like us to ship it to. You can find the shipping cost in the last step of the checkout, after providing your shipping address. 

 



RETURNS

 

Can I return my order?

You can always return your order within 14 days after receiving your order. This is only possible if the face masks are in their sealed packaging. If you have opened the packaging of the face mask, it is not possible to return your product due to hygiene and safety reasons, unless the product has a manufacturing defect. In that case, please take a photo and contact us to return the defective product immediately so we can determine the cause of the defect. 

 

Please read our return policy before returning your order. 

 

How long does it take to process my return?

Please allow up to 14 days for your return to be processed. If your return is approved, you will be refunded by the payment method you have used when placing the order. You will receive your refund within 14 days after we have received your return package at our warehouse. 

 

How do I receive a refund?

Follow these steps to return your order and receive a refund. Please note that you can only return your order if the face masks are returned with their original, sealed packaging intact. 

 

What is your return policy?

Please find our return policy here. 

 



CONTACT

 

How can I contact you?

You can send us an email and we will assist you as soon as possible. 

 

Where can I follow you on social media?

We’re on Facebook and Instagram. Follow us there to stay up to date about our latest news and products. 

 

How can I sign up for your newsletter?

You can sign up for our newsletter below.