Return Policy

You have the right to cancel this contract and return your ISKO Vital™ order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. Please note that it is only possible to return your order when the product is still in its original, sealed packaging.


How to return

To return your order, please fill out the return form with your order details and attach this to the package you want to return, this will help us to identify your order number and process your return. You can find the return form here

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your decision to cancel before the cancellation period has expired.

We will reimburse to you all payments received from you, including the original delivery costs (except for the supplementary costs arising for returning the goods), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Please note that only goods in their original, sealed package are eligible for return.

If you have any questions regarding your return, please contact us

 

Right of Withdrawal

You have the right to withdraw from the agreement, within fourteen days after the day you have, or the person appointed by you has, received all the Product(s) of your Order. You do not have to provide us with reasons on why you want to do this (this is referred to as the right of withdrawal). 


If you want to withdraw from the agreement, you can do so by any means as long as you unambiguously inform us via e-mail of your wish to make use of your right of withdrawal. You are free to use the model form as annexed to the General Terms and Conditions and send it back to us. We will confirm your use of your right of withdrawal. Please return the product(s) as soon as possible, but within 14 days, such  starting from the day after you executed your right of withdrawal. The product(s) concerned can be sent to the address for returning products mentioned in article 2 of the General Terms and Conditions.

 

You are liable for any diminished value of the products resulting from handling the Product, other than is necessary to establish the nature, characteristics and functioning of the goods. Meaning that all products are returned in the same condition they were in upon your receipt; the products should not be damaged, soiled, washed, altered or worn (other than to try the product on) and any labels or tags should be intact.


If a product is eligible for a refund, ISKO Vital will pay such refund within fourteen (14) days after receipt of your wish to make use of your right of withdrawal.

 


You will receive a refund of the total amount paid (including the standard shipping costs of sending the products to you). The regular costs for returns depend on your location. For example, prices for returning a package with PostNL within The Netherlands start at EUR 6.75. You are to pay these costs yourself. Your refund will be issued via the original payment method used when placing the Order.

The right of withdrawal as set out in this article does not apply:


  1. Contracts for the supply of goods that are made to the consumer’s specifications or
    are clearly personalised.
  2. Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.