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Do you have questions regarding ISKO Vital™, Artefit™ or Rheact™? Please read the FAQ page, where you will find the answers to the most frequently asked questions.

 

If you couldn't find your answer we are happy to help! Send us an email or send us a DM on Instagram or Facebook. We'll strive to answer your question as soon as possible.

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Face Masks

This ISKO Vital™+ face mask is made in four sizes: small, medium, large and extra large. Small is usually a good fit for kids, while Large is the standard adult size.

Note that the sizes of face masks are not always the same as your size of clothes.

Please see the size chart below for information how to determine which size would fit you best.

Dimensions of the face mask
Small: 7cm height x 12cm width | kids size up to 5yrs
Medium: 7cm height x 14.5cm width | kids size up to 14yrs
Large: 7cm height x 17.5cm width | adults
Extra large: 7cm height x 18,5cm width | adults XL

 

Delivery Time:

Please visit our FAQ page to view complete table with delivery time per country.

Return

You have the right to cancel this contract and return your ISKO Vital™ order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. Please note that to return your order the product must contain all original tags and be in its original packaging. If you have questions about how to return the goods, please contact us here and we will help you further.


How to return

To return your order, please:

1. Go to this website https://www.retourneren.nl/iskovital
2. Login with your zip code and the order number you received in the mail with the shipping confirmation. (Example #45360).
3. Enter your return reason.
4. After we receive the returned products, you will have the paid money back in your account within 14 days. 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your decision to cancel before the cancellation period has expired.

In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.
You must return or deliver the goods without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before the expiry of this period. (You shall bear the direct cost of returning the goods).
You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you have any questions regarding your return, please contact us. 

 

Right of Withdrawal

You have the right to withdraw from the agreement, within fourteen days after the day you have, or the person appointed by you has, received all the Product(s) of your Order. You do not have to provide us with reasons on why you want to do this (this is referred to as the right of withdrawal). 

If you want to withdraw from the agreement, you can do so by any means as long as you unambiguously inform us via e-mail of your wish to make use of your right of withdrawal. You are free to use the model form as annexed to the General Terms and Conditions and send it back to us. We will confirm your use of your right of withdrawal. Please return the product(s) as soon as possible, but within 14 days, such  starting from the day after you executed your right of withdrawal. The product(s) concerned can be sent to the address for returning products mentioned in article 2 of the General Terms and Conditions.

You are liable for any diminished value of the products resulting from handling the Product, other than is necessary to establish the nature, characteristics and functioning of the goods. Meaning that all products are returned in the same condition they were in upon your receipt; the products should not be damaged, soiled, washed, altered or worn (other than to try the product on) and any labels or tags should be intact.

If a product is eligible for a refund, ISKO Vital will pay such refund within fourteen (14) days after receipt of your wish to make use of your right of withdrawal.

 You will receive a refund of the total amount paid (including the standard shipping costs of sending the products to you). The regular costs for returns depend on your location. You are to pay these costs yourself. Your refund will be issued via the original payment method used when placing the Order.

The right of withdrawal as set out in this article does not apply:

  1. Contracts for the supply of goods that are made to the consumer’s specifications or
    are clearly personalised.
  2. Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

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